Track 11: IT-Performance Management & Monitoring / IT-Controlling
IT-Performance Management / IT-Controlling form an integral part of all management and leadership functions in IT departments and IT service providers. Changes in technology and new management concepts have to be adopted constantly and their success has to be monitored. A successful operation of IT is directly linked to this question: How can the success and value-added of IT be measured and therefore structured and controlled? Since the start of electronic data processing a variety of controlling instruments have been developed and used for this purpose. Approaches range from using ratio systems developed specially for IT to the use of balanced scorecards or industrial controlling concepts in the area of IT. In this, the central requirement is choice of the appropriate IT-controlling concept and a suitable controlling instrument.
Possible topics:
- Performance measurement systems for service-oriented architectures and for industry or supply-chain-oriented IT service providers
- Methods and tools for benchmarking business services as well as their planning, management and monitoring.
- Methods and tools for performance assessment and monitoring of business services/IT products (Business Performance Management)
- Efficiency control of sourcing concepts and management concepts such as ITIL, Cobit, etc. (IT-Governance-Controlling); controlling of Business-IT-Alignment
- Design of incentive schemes to optimize process and means of production efficiency of IT service providers
- Cost accounting and pricing of business services/pricing policy for integrated IT-service provider packs
- Management of IT within the context of integrated corporate management systems
- Conception and implementation of value-based Controlling approaches
Leading Committee: |
| Prof. Dr. Ulrike Baumöl, FernUniversität in Hagen |
| Prof. Dr. Walter Brenner, Universität St. Gallen (Federführender) |
| Prof. Dr. Günter Haring, Universität Wien |
Program Committee: |
| Stefan Eicker, Universität Duisburg-Essen |
| Norbert Hoffmann, Swiss Life |
| Reinhard Jung, Universität Duisburg-Essen |
| Michael Klaas, Universität St. Gallen |
| Lutz Kolbe, Georg-August-Universität Göttingen |
| Helmut Krcmar, Technische Universität München |
| Thomas Myrach, Universität Bern |
| Jochen Scheeg, T-Systems Enterprise Services |
| Stefan Strecker, Universität Duisburg-Essen, Campus Essen |
| Rüdiger Zarnekow, Technische Universität Berlin |
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